Learn how to How to Fulfill and Mange Your Jumia Seller Center orders from the moment it is confirmed until the moment it is ready to ship.
View your pending orders
Connect to Jumia seller center and click on orders > Manage Orders. Click on Pending items to see the orders you have to manage. Next, click on Ready to ship.
Set your order as ready to ship
Select a shipping provider, and click Package & Next. The tracking ID should be auto atically filled, if not, fill it by following this rule;
The tracking ID is composed of the order number and your Seller ID.
Its format is: XXXXXXXXX-ZZZZZZZ (E.g: 365429778-NG1021J) If there is more than one item in your order, just add a letter of the alphabet at the end. E.g 365429778-NG1021J.
After that, finally set your order as “Ready to Ship“.
Print the order documents
Go back to your pending orders and selet an item. Print all the required documents: invoice, shipping labels, pick lists, carrier manifests.
Pack your items
Its now time to pack your items. First, use the Jumia branded packaging for your items and put the printed customer invoice inside the package with the items.
Next, staple the shipping label outside the package. The barcode on the shipping label must be scannable, the ink should not be too thin/thick.
Check out: Jumia Packaging Materials and Guidelines
However, for big already packed items, use a flyer and tape it on the package. In the flyer put the invoice and the shipping label.
Track your order deliveries
You can track the status of your shipped orders directly from your Seller Center. Keep a full visibility on all your items at any time.
With this feature, you can view the point-by-point movements of your processed orders, including movement from Jumia warehouse to customer hub, each delivery attempt, and in the case of a failed delivery, movements back from the hub to the warehouse.
Go to Orders > Manage Orders > Shipped. There, you will find a list of your orders in shipped status.
Find the order number you would like to review. Click on the + sign to review the order details and view the items in the order.
Click on the tracking link listed under “Shipment Information” and a new page will open.
The tracking page includes the location of the items as it moves from the Vendor Drop-off station, to the Sorting Hub, to the Customer Hub, and out for delivery.
Understand your account statement
Your account statement lets you track your revenues, your sales balance, and your fees.
You can see all the transactions in details and even download all the documents in order to use them for your accounting.
To view your account statement, login to your seller center account. In “Reports” tab, click on “Account Statements“.
When you arrive on the Account Statement page, you will see an overview of your cash and products balance.
Your account statement contains all the info you need about each of your orders, payment and fees.
After reading your account statement, you can go back to your seller center dashboard and get a dynamic view of your sales per order.
There is also an option to download your account statement.
On the account statement page, just select a date range and click on “Export” then “Sales Report”. Next, go to the bottom of the page and click “Refresh” until your download is ready.
Click on download. Open your downloaded file (Excel) which contains your sales report. Here, you have access to every info about your sales at item level.
The detailed view also allows you to check if the money you receive corresponds to the sales you made.