Jumia Being the biggest Shopping marketplace in Africa receives a lot of Inquiries, Complaints and Requests daily, so many shoppers who later get stuck with a problem or two don’t know how to contact Jumia which has an excellent Customer Care Service.
Here are all the ways you can contact Jumia for Inquiries, Complaints and Requests
1.) Visit Their Experience Center
Location: 11 Commercial Avenue, Sabo Yaba (next to Ozone Cinema), Lagos, Nigeria.
If you reside in Lagos Nigeria and you live closer to that location then i would suggest contacting them this way instead, especially when its a really technical Jumia Inquiries, Complaints and Requests.
Operating Hours: Mon-Fri, 8am-8pm; Sat-Sun, 9am-5pm; Public Holidays, 9am-5pm.
2.) Via Phone Number
Jumia Customer Care Direct Line / Phone Number: 01 2778 900
Toll-free Line: 0700 6000 000
Call our Customer Order Line [Orders Only] – 012772367
I personally recommend using this contact for small non tech related issues as the Jumia’s customer care service Phone number option is mostly used for inquiries, this next option will help you when you have more complicated complaints.
If you are calling regarding an order, you are advised to kindly have your order number ready to speak to their Customer Service Agent, it may be required of you.
3.) Via Jumia’s Official Customer Care Email Address
Jumia Email Address: [email protected]
This is one the best and major way to send a lot of Jumia Inquiries, Complaints and Requests all at once, they have very competent customer representatives through this channel that handle any issue within few minutes, i absolutely recommend this channel.
4.) Via Social Media Channels
This isn’t a good idea but i had to include it as its also an option, jumia has social media accounts on all major platforms. personally i haven’t tried this so i don’t recommend it.
With the following channels you should be ok when ever you need help from jumia customer care service, if you have any other question kindly drop down in the comment below.
Thank you for reading.
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